Returns

Last updated: October 16, 2026

30-Day Returns

We want you to be happy with your gear. You can return most new, unused items within 30 days of delivery for a refund to your original payment method.

Eligibility

  • Items must be unused, uninstalled and in the same condition you received them, in the original packaging with all hardware and paperwork.
  • Items that have been installed, modified, painted, cut, or show signs of use or wear are not eligible.
  • Special-order, custom, clearance or final-sale items may not be returnable. Any such restriction will be noted on the product page.
  • Electrical items with opened sealed packaging may only be returned if defective.

How to start a return

  1. Email [email protected] with your order number, the item(s) you'd like to return and the reason.
  2. Many of our products ship directly from the manufacturer or distributor, so we will reply with return authorization and the correct return address. Please don't send items back without authorization, and don't return them to the manufacturer directly, or we may not be able to process your refund.
  3. Ship the item back with a trackable service. We recommend insuring returns valued over $75.

Return shipping

  • Return shipping is the customer's responsibility unless the item arrived damaged, defective or was not what you ordered.
  • Original shipping charges are non-refundable. If your order shipped free, the actual outbound shipping cost may be deducted from your refund.
  • Large or freight items (for example bumpers, roof top tents, skid plates and rock sliders) must be returned by freight at the customer's expense. Email us first so we can provide freight return instructions.

Refunds

Once your return is received and inspected, we'll email you to let you know whether it was approved. Approved refunds go back to your original payment method, usually within 5–7 business days. Your bank may take additional time to post it.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If something is damaged, defective or incorrect, email [email protected] right away with your order number and photos of the item and packaging. We'll arrange a replacement or refund at no cost to you. For freight deliveries, note any visible damage on the delivery receipt before signing.

Exchanges

We replace items that are defective or damaged. For a different size or item, return the original under this policy and place a new order.

Warranty

Products are covered by their manufacturer's warranty. Email us with your order number and a description and photos of the issue, and we'll help you with the claim.

Questions

We provide support by email only: [email protected].