At Venture Overland Company, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not fully satisfied with your order, we are here to help.
Returns
- Eligibility: You may return most new, unused items within 30 days of delivery for a full refund or exchange.
- Condition: Items must be in their original packaging, unused, and in the same condition that you received them. Products that show signs of wear or damage will not be eligible for return.
- Non-Returnable Items: Certain items such as clearance or final sale products, custom orders, or perishable goods may not be eligible for returns. Please check the product page for return restrictions.
Refunds
- Process: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.
- Shipping Costs: Shipping fees are non-refundable. If you received free shipping, a shipping cost deduction may be applied to your refund.
Exchanges
We replace items only if they are defective or damaged. If you need an exchange for the same item, please contact us at Info@ventureoverlandcompany.com.
Return Shipping
To initiate a return, please email Info@ventureoverlandcompany.com with your order number and details. We will provide you with instructions on how to ship your product back to us. Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.
Damaged or Incorrect Orders
If you received an item that is damaged or incorrect, please contact us immediately at Info@ventureoverlandcompany.com with photos and details of the issue. We will provide a replacement or refund at no additional cost.
Contact Us
If you have any questions regarding our return policy, please don't hesitate to contact our customer service team at Info@ventureoverlandcompany.com