Dometic

Dometic

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FAQs

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Can I return a product if I'm not satisfied?

We offer a 30-day return policy on most items. Products must be returned in their original condition and packaging. Please contact our customer service team to initiate a return.

How can I contact customer service?

You can contact our customer service team via email or phone. Our contact information is available on the "Contact Us" page of our website.

How long does it take to process and ship my order?


Orders are typically processed within 1-2 business days. Once shipped, delivery times vary based on your location but usually range from 3-7 business days for standard shipping.

Are your products covered by a warranty?

Yes, many of our products come with a manufacturer's warranty. The warranty details can be found on the product page or in the product manual. If you have any questions, our customer service team is happy to assist.

Can I cancel or modify my order after it’s been placed?

If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been processed, we may not be able to make changes, but we'll do our best to accommodate your request.

Customer Reviews

  • "The KC Gravity® LED Pro 7" Headlights I ordered arrived faster than expected, and the difference in brightness is incredible. Customer support was super helpful in answering my questions before purchase."
    2018-23 JEEP JL HEADLIGHT; GRAVITY LED PRO 7" DOT
    John D.
  • "Absolutely love the Baja Designs LP6 PRO LED Light Pods! Installation was straightforward, and the shipping was lightning fast. I had a small query, and the support team responded within minutes."
    Baja Designs LP6 Pro LED Auxiliary Light Pod - High-Performance Off-Road Lighting - Universal Fit (SKU: 270003)
    Michael S.
  • "I upgraded to the MagnaFlow Pro Series Exhaust System, and it’s been a game-changer. The product arrived quickly, and customer support was very responsive to my questions."
    MagnaFlow Pro Series Filter-Back Performance Exhaust System 17872
    David M.
  • "The BEDSLIDE 1500 CONTRACTOR is exactly what I needed for my truck. It shipped quickly, and the customer service team was fantastic in guiding me through the installation process."
    A truck with its tailgate down showcases a black BEDSLIDE 1500 CONTRACTOR BLACK 68IN X 48IN partially pulled out. This robust sliding cargo platform simplifies access to the truck bed and prominently displays the Bedslide brand name on its edge.
    Chris P.
  • "Super impressed with the KC Hilites FLEX ERA 4 lights! They shipped quickly, and when I had a question about installation, customer support got back to me immediately."
    testimonial author avatar
    Brian K.
  • "The Superwinch SX 10K arrived sooner than expected. The build quality is outstanding, and customer support was quick to address my queries."
    SX 10K SYNTHETIC ROPE WINCH (COMES WITH WIRELESS & WIRED REMOTE)
    Mark W.
  • "Ordered the Rigid Industries SR-Series Light Bar, and it arrived in no time. I had a question about fitment, and the customer service team was prompt and helpful."
    Rigid Industries 40" Midnight Optics RDS Pro Spot Light
    James C.

Venture Overland Company is your trusted partner in off-road and overlanding adventures. We are passionate about providing top-quality gear and accessories for enthusiasts who seek the thrill of the outdoors. With a commitment to excellence, we offer a carefully curated selection of products from leading brands to ensure your vehicle is equipped for any journey. Our focus on customer satisfaction, combined with expert knowledge, makes Venture Overland Company the go-to destination for all your overlanding needs. Join us in exploring the wild, with confidence and reliability at your side.